SHIPPING & RETURNS

SHIPPING & RETURNS

roch lola shipping and return policy
SHIPPING WITHIN AUSTRALIA

We offer complimentary shipping on our products within Australia.

Shipping will usually take 3-5 business days. If you need expediated shipping for an important doggie birthday or event, just drop us a line at hello@rochlola.com and we’ll let you know how we can help.

roch lola shipping and return policy
INTERNATIONAL SHIPPING

For New Zealand customers, a flat shipping rate of $10AUD applies.

For the rest of the world, a flat shipping rate of $20AUD applies.

International shipping will generally take 5-8 business days.

Additional duties charged in some countries are not included in the shipping rate and will be the responsibility of the purchaser.

If you need expediated shipping for an important doggie birthday or event, just drop us a line at hello@rochlola.com and we’ll let you know how we can help.

roch lola shipping and return policy
RETURNS & EXCHANGES

We will happily exchange products that were not quite the right fit or style provided they are in as new condition with the swing tag attached. We can also offer you a store credit if you would prefer. Please email us at hello@rochlola.com  within 7 days of receipt of your purchase and we will supply you with a return address. The cost of return shipping falls on the purchaser.

Exchanges are at the discretion of Roch Lola upon inspection of the items. Products will not be exchanged if they have been worn and are not in as new condition.

Roch Lola will provide a full refund where an item is faulty. Please email hello@rochlola.com and we will provide you with a return address.

We respect your privacy and will never ever spam you.